FAQ

At AKANSAS LTD, we want your shopping experience to be as warm and clear as the light from our lamps. Here are answers to the questions our customers ask most often.

🛒 Orders & Payments

Q: How can I place an order?
A: Simply select your preferred lamp, add it to your cart, and proceed to checkout. Our secure system accepts major debit/credit cards and PayPal.

Q: Do you charge VAT?
A: Yes, all prices on our website are listed in GBP (£) and include VAT where applicable.

Q: Can I change or cancel my order after placing it?
A: If your order has not yet been dispatched, please contact us at info@akansasltd.shop as soon as possible.

🚚 Shipping & Delivery

Q: Do you offer free shipping?
A: Yes!

  • UK: Free shipping on orders over £50. Otherwise £5.99.

  • International: Free shipping on orders over £200. Otherwise £15.

Q: How long will delivery take?
A:

  • UK: 3–7 business days

  • Europe: 7–12 business days

  • Rest of World: 10–15 business days

Q: Do you ship internationally?
A: Yes, we ship worldwide. Please note that customs duties or local taxes may apply, depending on your country.

🔄 Returns & Refunds

Q: What is your return policy?
A: We offer a 30-Day Free Return & Exchange Guarantee. Items must be unused and in original packaging.

Q: How do I start a return?
A: Simply email us at info@akansasltd.shop with your order number. We will guide you step by step.

Q: How long does it take to receive a refund?
A: Once we receive and inspect the return, refunds are processed within 5–10 business days to your original payment method.

💡 Product Information

Q: Are your lamps handmade?
A: Many of our pieces are crafted with artisanal detail and traditional finishes, ensuring character and quality in every design.

Q: Will the finish look exactly like the pictures?
A: We do our best to capture the true look of each product, but natural materials such as brass or antique finishes may vary slightly, making each lamp unique.

Q: Do your lamps require professional installation?
A: For safety, we recommend professional installation for all hardwired fixtures.

📞 Customer Support

Q: How can I reach you?
A:

  • Email: info@akansasltd.shop (response within 24h on business days)

  • Phone: +44 3003 608314

  • Business Hours: Monday–Friday, 9 AM – 6 PM (UK time)

Q: Do you offer wholesale or trade discounts?
A: Yes, we welcome collaborations with designers, architects, and retailers. Please contact us directly to discuss trade partnerships.

✨ Still have a question?
Don’t hesitate to reach out — at AKANSAS LTD, we’re here to make sure your experience shines as bright as our lamps.